If you are a pensioner or dependant member and need to update your address, email account details or bank details, you can do this securely online yourself at My Online Pension.

Email

Please email the Pensioner Payroll team at penpayroll@nationalgrid.com quoting your Pensioner number.

Call

Tel: 08457 585247

Overseas pensioners: +44 (0)1189 368996

Lines are open 9am to 5pm, Monday to Friday.

Write to

UK Pensions Operations
National Grid
PO Box 3604
Wokingham
RG40 9JA

Trustee Board

To contact the Trustee Board direct, email: uk.pensions@nationalgrid.com or write to Trustee Services, PO Box 3604, Wokingham, RG40 9JA

Complaints

Please contact UK Pensions Operations if you have a complaint. The team will always try to resolve complaints outside of the formal dispute procedure in the first instance.

If that’s not possible, you can raise a formal complaint through the Internal Disputes Resolution (IDR) procedure. Download the IDR Procedure PDF.