If you are a pensioner or dependant member and need to update your address, email account details or bank details, you can do this securely online yourself at My Online Services.
Please email the Pensioner Payroll team at email@example.com quoting your Pensioner number.
Tel: 08457 585247
Overseas pensioners: +44 (0)1189 368996
Lines are open 9am to 5pm, Monday to Friday.
UK Pensions Operations
PO Box 3604
To contact the Trustee Board direct, email: firstname.lastname@example.org or write to Trustee Services, PO Box 3604, Wokingham, RG40 9JA
Please contact UK Pensions Operations if you have a complaint. The team will always try to resolve complaints outside of the formal dispute procedure in the first instance.
If that’s not possible, you can raise a formal complaint through the Internal Disputes Resolution (IDR) procedure. Download the IDR Procedure PDF.