If you need to update your address or email account details you can do this securely online yourself at My Online Pension.
Please email UK Pensions Operations at firstname.lastname@example.org quoting your Member Reference Number. If you don’t know your Member Reference Number, please call the team and they will talk you through some security questions.
Tel: 08457 585247
Lines are open 9am to 5pm, Monday to Friday.
UK Pensions Operations
PO Box 3604
To contact the Trustee Board direct, email: email@example.com or write to Trustee Services, PO Box 3604, Wokingham, RG40 9JA
Please contact UK Pensions Operations if you have a complaint. The team will always try to resolve complaints outside of the formal dispute procedure in the first instance.
If that’s not possible, you can raise a formal complaint through the Internal Disputes Resolution (IDR) procedure. Download the IDR Procedure PDF.