If you need to update your address or email account details you can do this securely online yourself at My Online Services.


Please email UK Pensions Operations at pensions@nationalgrid.com quoting your Member Reference Number. If you don’t know your Member Reference Number, please call the team and they will talk you through some security questions.


Tel: 08457 585247

Lines are open 9am to 5pm, Monday to Friday.

Write to

UK Pensions Operations
National Grid
PO Box 3604
RG40 9JA

Trustee Board

To contact the Trustee Board direct, email: uk.pensions@nationalgrid.com or write to Trustee Services, PO Box 3604, Wokingham, RG40 9JA


Please contact UK Pensions Operations if you have a complaint. The team will always try to resolve complaints outside of the formal dispute procedure in the first instance.

If that’s not possible, you can raise a formal complaint through the Internal Disputes Resolution (IDR) procedure. Download the IDR Procedure PDF.