If you need to get in touch with UK Pensions Operations, the team's contact details appear below according to your query.


Please email UK Pensions Operations at pensions@nationalgrid.com quoting your Member Reference Number.

You can find your Member Reference Number on your latest benefit statement (it's likely to mirror your employee number). If you don’t know it, please call the team and they will talk you through some security questions.


Tel: 7780 8996 if dialling internally or 01189 368996 externally.

Lines are open 9am to 5pm, Monday to Friday.

Write to

UK Pensions Operations
National Grid
PO Box 3604
RG40 9JA

Trustee Board

To contact the Trustee Board direct, email: uk.pensions@nationalgrid.com or write to Trustee Services, PO Box 3604, Wokingham, RG40 9JA


Please contact UK Pensions Operations if you have a complaint. The team will always try to resolve complaints outside of the formal dispute procedure in the first instance.

If that’s not possible, you can raise a formal complaint through the Internal Disputes Resolution (IDR) procedure. Download the IDR Procedure PDF.